What Information We Collect and Why
When you open an account with us, we collect the details you enter during registration — your name, email address, phone number and account credentials. If you deposit or withdraw using bKash, Nagad or Rocket, we also log transaction references and wallet identifiers to match payments
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to your account. We do not store your full mobile wallet PIN or password; those stay with your payment provider. We collect device and session data too — your browser type, IP address and the pages you visit inside the lobby. This helps us keep your
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account session secure and detect unusual login attempts. When you contact support, we keep a record of that conversation for quality and account-safety purposes. All data we hold is used to run your account, process payments, respond to your queries and meet any legal requirements that
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apply in eligible regions. We do not sell your personal information. Retention periods vary by data type; payment records are kept for as long as required by applicable rules, while session logs are cleared on a shorter rolling cycle. Your right to access, correct or request
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deletion of your data is described in the sections below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.